Yeovil Community Diagnostic Centre
A purpose‑built community diagnostic centre improve access, to reduce waiting times and relieve pressure on acute services.
Stephen Lenehan and Phil King from Archus have played a key part in the successful mobilisation of the Yeovil Diagnostic Centre. Their blended digital and operational expertise brought clarity, structure and momentum to a complex programme involving multiple clinical services, systems and organisational interfaces. Phil and Stephen quickly embedded themselves with both the Trust and InHealth teams, coordinating delivery across digital, clinical and operational workstreams. Their ability to translate complex requirements into clear actions, resolve issues at pace and maintain an unwavering focus on clinical safety gave us real confidence throughout delivery. I’m genuinely grateful for their commitment, professionalism and collaborative approach. This has been a smooth service mobilisation, and Archus played a key role in making that possible.
David Craig, Programme Director – Diagnostic Transformation Programme, Somerset ICS Diagnostics Lead
The challenge
Somerset NHS Foundation Trust is expanding its diagnostic capability through the development of Community Diagnostic Centres to improve access, reduce waiting times and relieve pressure on acute services. This expansion required a clear understanding of current and future diagnostic demand, capacity constraints, and patient pathways across multiple hospital and community settings.
Our approach
We played a dual role in supporting the mobilisation of the Yeovil Diagnostic Centre (YDC) services delivered by In Health on behalf of Somerset NHS Foundation Trust, overseeing both digital integration and operational service alignment.
Digital Integration
We led and coordinated the digital integration required to enable In Health to deliver trust-booked diagnostic services safely and effectively. This involved close collaboration with Somerset NHS Foundation Trust and In Health networking, IT and operational teams to understand existing digital architectures, system dependencies and end-to-end workflows.
Key activities included:
- Mapping digital process flows for endoscopy and imaging services across organisational and digital system boundaries
- Inputting to the creation of system architecture documentation for endoscopy and imaging, then collating and documenting trust IT equipment requirements
- Coordinating access to trust clinical systems for In Health staff, ensuring appropriate role-based permissions and information governance compliance
- Supporting the alignment of referral, booking, reporting and results workflows to ensure seamless integration with trust processes
- Involvement in end to end testing of endoscopy and imaging modalities (MRI, CT, Xray and ultrasound) with trust systems
- Compiling training requirements by clinical system and arranging sessions appropriate to each level of user
- Acting as a bridge between clinical, operational and technical teams to resolve issues and reduce mobilisation risk
This work ensured that the external provider staff could operate within Trust systems in a way that was safe, auditable and consistent with existing clinical practice.
Operational Integration
In parallel, Archus oversaw and managed the operational integration of InHealth services, ensuring that externally delivered CDC activity complied fully with the Trust’s clinical, administrative and governance requirements.
This included:
- Working with Trust and In Health clinical and administrative teams to align end-to-end operational processes
- Ensuring in-health could deliver a trust-booked service that mirrored the Trust’s own operational and clinical standards
- Supporting the development and assurance of clinical safety processes, including emergency standard operating procedures (SOPs)
- Managing requirements for honorary contracts to ensure In Health staff were appropriately covered under Trust governance arrangements and visa versa for trust staff working in the YDC and using In Health systems
- We facilitated complex, multidisciplinary discussions to agree safe, workable operational models, balancing pace of mobilisation with clinical risk management.
The impact
Through its combined digital and operational leadership, Archus enabled the successful mobilisation of externally delivered CDC services, fully integrated into Somerset NHS Foundation Trust’s existing clinical and operational environment.
The approach reduced delivery risk, supported clinical safety, and ensured consistency in the patient experience across Trust-run and provider-delivered services. The work was delivered on time and within the agreed scope, providing the Trust with confidence that new diagnostic capacity could be brought online safely, compliantly and at pace. The engagement strengthened relationships between the Trust and its diagnostic service provider and established a robust foundation for future CDC expansion across additional sites.
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